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Questions & Answers

Questions & Answers

GENERAL QUESTIONS & ANSWERS

Q: Can I order framed prints also?

A: Yes, we offer a full set of framing choices, styles and options that can be done according to your own specific décor and tastes. We can offer suggestions on which frames showcase the print best. Each print is easily framed in a wide variety, styles and colors of frames and mattes.

 


 

Q: Are these prints true “museum” quality?

A: Very simply, yes they are! Prints are made on the highest quality archival grade papers. The aluminum metal prints are made to industrial standards which even exceed the paper prints.

 


 

Q. Are these prints very detailed?

A: Yes, they actually look much better in full size than on this website.

 


 

Q: Can we order the prints online?

A: Yes. When you order, make sure you select the exact size and style you are ordering, and ensure that your expectations are fully met. If you need custom prints, sizes and frames, please contact us first.

 


 

Q: Are discounts available?

A: We can offer discounts on orders of multiple prints (i.e. collections). Contact us for specific pricing.

 


 

Q: Do you guarantee your prints? What if I’m unhappy with the print?

A: Yes. We want you to be 100% satisfied and we stand behind the quality of our work. If you are unhappy with the print, we will replace it with an equivalent print of your choosing, or you can return it at no cost to you.

 


 

Q: What is your return policy?

A: If you are unhappy for any reason, simply return it, no questions asked for a full refund.

 


 

Q. What if my print was damaged during shipping?

A: If your print is damaged during shipping, we’ll replace it immediately free of cost, just contact us.


 

ABOUT OUR ALUMINUM (METAL) PRINTS



Q. What are aluminum (metal) prints?

A: Prints on aluminum surface are quite simply stunning to see. They are Hi-Def realistic with extremely vibrant colors (or contrast in the case of black and white prints): Archival Quality - The longest lasting photo medium Durable - Scratch, Sharpie© and flame resistant Ready to Hang - our prints arrive framed with wire or a secure bracket mounting system, no matting and no glass is required (although you can frame them for décor if you want) Earth Friendly - 94% recycled content. Contains no VOC.

 


 

Q. Do you offer black and white photos also?

A: Absolutely, many of our prints can be done in a classical black and white format. They are stunning in black and white as well as color! The aluminum finish brings out a strong contrast in the case of black and white.

 


 

Q. Can metal prints be framed?

A: Yes, they can be framed just like prints on fine art paper! For a minimalist/modern look, the aluminum prints also look good in a “float frame” which can be used to mount them directly on the wall borderless as they are printed. Here is an example of a custom-sized panorama metal print done frame-less (floating from the wall by about 1"):

 


 

Q. How do I maintain a metal print?

A: Metal prints on aluminum are the longest lasting photo medium. They last three times longer than high quality photo paper under glass. You can dust or clean them with a lint free or microfiber cloth. To clean we recommend using isopropyl alcohol and a lint free cloth. On the glossy finish you can even clean it with Maguire’s car cleaner wax! The only thing we do not recommend is displaying the prints in direct sunlight for extended periods of time.